Go Answer Review: The Ultimate Solution To Provide An Excellent Customer Service
Have you ever felt overwhelmed and had to juggle numerous phone calls in a day? It’s common for a small business to have issues communicating with customers. If that feels relatable to you, you should check Go Answer. They provide customer service for numerous businesses. And in this Go Answer review, we’re covering what it can do for you and how you can maximize its usage.
This article has been written and updated by A. Ermawan & R. Yunita, last updated 2mo ago. If you like to read Go Answer Review, we must tell you that other 1 readers also love to read more Virtual Assistant Service Reviews.
Table of Contents
- Go Answer Reviews
- Why Go Answer?
- What's On Go Answer
- Go Answer Plans Review
- How Does Go Answer Work?
- How To Order Go Answer
- Go Answer Plans and Pricing
- Go Answer Pros & Cons
- Is Go Answer Worth It?
- Is Go Answer Legit?
- Go Answer Customer Reviews
- Go Answer Customer Service
- Where To Buy Go Answer
Go Answer Reviews
Go Answer is a company specializing in providing you with a live agent to be your customer service. They have numerous talents and bilingual agents to help you manage your business.
The agents at the brand will take the calls, file them, and help your customers just the way you want them to be. They also have a receptionist service for you who wants to bring a virtual office in.
Of course, it means a different price altogether. But you also get the benefit from the basic answering service and secretarial work of a receptionist at once.
Why Go Answer?
More than two thousand companies in various niches and sizes trust their customers to Go Answer. They all praise their professionalism and how straightforward their services are.
Remember, you can always try this brand for free for the first month upon signing up. They offer multiple channels and plans to fit your company’s size.
At any rate, you will see how their customer support can ease your mind so you can focus on other important things.
You can read a random Go Answer review on Trustpilot and see that most customers are impressed and looking to continue using their services.
Go Answer Highlights:
- Multichannel communication
- Bilingual Agents
- Live Call transfers
- Unlimited messages through emails and text
- Dedicated account manager
What's On Go Answer
Talking about what’s on Go Answer means talking about what customer service does. They cover 24 hours, 7 days a week, of customer service. This includes answering and replying to chats and phone calls.
They also provide virtual receptionist work for you who have a small law firm. The brand assures that their agents are at least bilingual and capable of handling their tasks.
Go Answer Plans Review
Go Answer offers different plans and pricing depending on what you need. If you only need a live answering service, then you can start using the company for as low as $50 monthly.
This plan is a non-subscription one, so you only need to pay whenever you use their services. Keep note that this pay-as-you-go plan is only available for customer service work.
If you’re running a law firm and want secretarial work, then you need to get one of the subscriptions.
No need to worry since the customer service and secretarial work will only cost you $220 for 100 minutes each month.
Two things that are different in the plans are the cost of additional minutes and how many free minutes you can get every month. The rest of the features are the same.
Go Answer gives all customers a dedicated account manager, live call transfer, unlimited messages through email and texts, and bilingual agents, and they all come with no cancellation fee.
How Does Go Answer Work?
Go Answer works by handling all of the incoming calls to your company’s phone. They provide a round-the-clock service. And you don’t have to worry since they are not robots.
Yes, they have numerous bilingual actual person who acts as your customer service. They will take calls, listen to complaints or questions, and reply to the customers as best as they can.
These agents cover the live chat, customer support email, and other general virtual receptionist work. You also can monitor the activities through the comprehensive live dashboard.
So you can see how many calls got through, are on the waiting, and other details you need to help you push your business forward.
How To Order Go Answer
Ordering on Go Answer may not be as straightforward as signing up with other companies. First, you need to input your business name, address, and phone number before choosing the services and plans.
After choosing your preferred service and plan, they will direct you to the final page, where they say that they’re setting up the documents before getting back to you.
Check your email for the correspondence from them and follow the instruction there. Keep note that they only accept Credit cards.
If you want more out of their services and can’t find it in their plans, you can always mail them to get a quotation.
Explain your expectation and how you want them to handle the business. And don’t forget to mention that you want something different from the available plans.
Go Answer Plans and Pricing
The company offers plans starting from $50. Here, you can get a 30-day risk-free trial to sample the brand’s services before you start paying.
In addition, you can get special offers if you need a different plan due to the flexible nature of the plans.
All plans require an additional fee for extra minutes. In addition, the setup fee is $75 for any package you choose. To prepare your budget, here is an overview of Go Answer’s pricing:
|Pay as you go||$50/month|
You must request a customized plan if you need minutes below or above the listed brand plan. You may need to pay $14.50/hour for a dedicated agent. However, you are only limited to a minimum of 5 agents.
For your information, this brand accepts all major credit cards. However, you must contact customer service to pay using other methods.
On top of that, you can also cancel the service at any time without paying a fee due to them not having a contract. Also, you can upgrade or downgrade your subscription whenever you want.
Go Answer Pros & Cons
To reiterate what you can get from this brand, here is a short list of their pros and cons.
Go Answer Pros:
- 30-day risk-free trial
- Tailored plans for different companies
- Have bilingual agents
- No cancellation fee
- Offers secretarial support
Go Answer Cons:
- Only accept credit cards
- Signing up process can be confusing
Is Go Answer Worth It?
If you’re looking for a service that provides you with thorough assistance for managing your business, then Go Answer is worth it. They have a 30-day free trial period. If you don’t like what you see, then you can cancel your subscription at any time.
So far, in this Go Answer review, there is no reason for you to hesitate or nitpick their plans. Of course, you’re the only one who knows how many minutes they should dedicate to your business and how much you are willing to pay.
Is Go Answer Legit?
Yes, definitely! Go Answer is legit. It started in 2012 and three years later registered in the Better Business Bureau. BBB explicitly mentioned that the company doesn’t have to get a BBB accreditation. But they grant Go Answer an A+ rating in the overview.
Go Answer Customer Reviews
To help you understand whether this brand is one of the best call center services for inbound support, we’ve included customer feedback through Trustpilot.
The brand’s customer care team is a group of professionals ready to help your team from the bottom stage. That’s what this customer said:
…the team is comprised of very polite professionals who assisted my team from the ideation stage through our event. As a result, we could make changes to the script 2 days before the event…
One customer gave the brand a perfect rating because their team had all the skills needed; critical thinking, self-motivated, etc. This happy customer said:
Our company has been working with Go Answer for over a month now. The agents working for us are kind, critical-thinking, self-motivated and hard-working individuals…
Another positive feedback states about the friendly and professional answering service:
Originally, I was only using them after hours, but I started using them as my full-time receptionist to answer calls when I couldn’t. They have admission to my calendar and can effortlessly book meetings…
From the three customer feedbacks above, the brand’s service proves its best quality worth the price. Moreover, they are very professional and highly skilled. Hence, Go Answer is the right company for any business looking for a call center!
Go Answer Customer Service
How To Contact Go Answer
Of course, you have many questions to ask this brand regarding service, pricing, or policies. If you want to reach the brand’s customer service, these are the easiest way:
- Call: (888) 462-6793
- Email: firstname.lastname@example.org
- Start a live chat by clicking the bubble chat icon on the corner of the official website.
- Fill out a blank form on the contact page of the official site.
Where To Buy Go Answer
Go Answer is one of the most competitively priced call center companies. The brand accommodates all types of businesses, and you can choose plans & pricing directly through their official website. On its official website, you can pay as you go if you don’t want a monthly plan.
You know your business needs a service like Go Answer. So you shouldn’t hesitate and sign up for their services. They don’t care if you’re a solopreneur or representing a large multinational company. Go Answer will give your business the best customer service and secretarial work.